Return & Refund Policy

Effective Date: January 28, 2026

At Core Biowellness, we want you to feel confident in your purchase. Because many of our products are high-value wellness devices and equipment that may be shipped directly from the manufacturer or distributor, certain products may be subject to product-specific return requirements, restocking fees, shipping charges, or manufacturer return policies.

Please review the applicable product listing, order confirmation, and this Return & Refund Policy before making a purchase.

1. Scope and Intent

This Return & Refund Policy applies to purchases made through the Core Biowellness website at www.corebiowellness.com.

By placing an order, you acknowledge and agree to the terms of this policy, including any product-specific return conditions disclosed at the time of purchase.

This policy does not limit or waive any rights or remedies that cannot legally be excluded under applicable law.

2. Contact Information

For questions regarding returns, refunds, exchanges, or damaged orders, please contact:

Core Biowellness Customer Service
Email: support@corebiowellness.com
Phone: (818) 355-7667
Hours: Monday–Saturday, 9:00 AM–6:00 PM Pacific Time

3. Return Eligibility

Core Biowellness generally accepts eligible returns requested within 30 days of the date the product is delivered, subject to the conditions and exclusions described in this policy.

A return is not automatically approved simply because it is requested within 30 days. Products must satisfy the applicable return requirements, and certain products may be subject to manufacturer-specific return policies.

3.1 General Return Conditions

Unless otherwise stated on the applicable product page or order confirmation, eligible products must:

• Be unused and in resalable condition.
• Be undamaged and free from signs of use, installation, wear, or alteration.
• Be returned in the original manufacturer packaging.
• Include all accessories, manuals, components, promotional items, and other materials originally supplied with the product.
• Include valid proof of purchase.

Products returned without the required components, packaging, accessories, or materials may be subject to a restocking fee or partial refund, or may be ineligible for return.

4. Product-Specific Return Policies

Because Core Biowellness offers products from different manufacturers and distributors, return terms may vary by product.

Certain products may have:

• Manufacturer-imposed return restrictions.
• Non-refundable shipping or freight charges.
• Restocking fees.
• Special packaging requirements.
• Return authorization requirements.
• Limited return windows.
• Final-sale or non-returnable status.
• Installation or delivery-related requirements.

When a product-specific return policy differs from this general policy, the product-specific policy disclosed on the product page, order confirmation, invoice, or other applicable sales documentation will apply to the extent permitted by law.

5. Return Process

5.1 Requesting a Return

To request a return, contact Customer Service within 30 days of delivery at:

support@corebiowellness.com
(818) 355-7667

Please provide:

• Order number.
• Customer name and contact information.
• Product name or description.
• Reason for the return, if applicable.
• Photos or videos when requested.

For a standard change-of-mind return, providing a reason is helpful but is not required unless necessary to determine the applicable return procedure.

5.2 Return Authorization

Do not ship a product back before receiving return instructions from Core Biowellness.

If your return is approved, we may provide:

• Return instructions.
• A Return Merchandise Authorization (RMA) number, if applicable.
• The appropriate return address.
• A shipping label, if applicable.
• Additional instructions required by the manufacturer or distributor.

Returns shipped without authorization may be refused or may result in delayed processing.

5.3 Preparing the Return

Products must be packaged securely to prevent damage during transportation.

Please include:

• All original accessories and components.
• Manuals and documentation.
• Promotional items or free gifts, if applicable.
• Any return authorization documentation provided by Core Biowellness.

The customer is responsible for ensuring that the returned product is adequately packaged unless Core Biowellness or the manufacturer provides specific packaging instructions.

6. Return Shipping Costs

Unless otherwise stated:

Change-of-mind returns:
The customer is responsible for return shipping, freight, handling, and applicable restocking fees.

Defective, damaged, or incorrect products:
Core Biowellness or the applicable manufacturer/distributor will determine the appropriate shipping and resolution arrangements after reviewing the claim.

If a prepaid return label is provided, it must be used according to the instructions provided.

For oversized, freight, or specialty equipment, return transportation may involve significant costs. Customers should contact Core Biowellness before arranging shipment of such products.

7. Change-of-Mind Returns

Customers may request a return for an eligible product within 30 days of delivery, provided the product meets all applicable return conditions.

The product must generally be:

• Unused.
• Undamaged.
• Uninstalled.
• In its original packaging.
• Complete with all accessories and components.
• Suitable for resale.

Approved refunds will be issued to the original payment method, subject to applicable shipping charges, restocking fees, or other non-refundable charges disclosed before or at the time of purchase.

Products that have been installed, assembled, used, modified, or damaged after delivery may not qualify for a change-of-mind return.

8. Defective or Damaged Products

8.1 Damage During Shipping

Please inspect your order as soon as it arrives.

If the product arrives visibly damaged, contact Core Biowellness as soon as possible and, preferably, within 7 days of delivery.

Please provide photographs or videos of:

• The product.
• The packaging.
• Shipping labels.
• Any visible damage.
• Any other information reasonably requested.

Do not discard the original packaging until the claim has been resolved.

8.2 Defective Products

If a product appears to be defective, contact Core Biowellness for assistance.

Depending on the product and manufacturer, the resolution may include:

• Troubleshooting.
• Repair.
• Replacement parts.
• Replacement product.
• Manufacturer warranty service.
• Return and refund, where applicable.

Many products are covered by a manufacturer's warranty. Warranty claims are subject to the applicable manufacturer's warranty terms.

A product that is functioning according to its specifications is not considered defective solely because the customer changes their mind or experiences results that differ from personal expectations.

9. Incorrect Product Received

If you receive a product that does not match your order, contact Core Biowellness as soon as possible.

We will review the order and, when the error is confirmed, arrange the appropriate return or replacement process.

When the incorrect item was shipped due to an error by Core Biowellness or the applicable fulfillment partner, Core Biowellness will coordinate the return shipping at no additional cost to the customer.

10. Orders That Are Lost or Never Delivered

If your order does not arrive within the estimated delivery timeframe, please contact us.

Core Biowellness may initiate an investigation with the applicable carrier, manufacturer, or fulfillment partner.

If the shipment is confirmed as lost, Core Biowellness will determine the appropriate resolution, which may include:

• Replacement of the product; or
• Refund of the purchase price.

Delivery estimates are not guarantees unless expressly stated otherwise.

11. Order Cancellation

Before Shipment

Orders may be canceled before shipment, subject to any product-specific cancellation restrictions.

If the order has not yet entered fulfillment or production, an approved cancellation will generally receive a refund to the original payment method.

After Shipment

Once an order has shipped, cancellation may no longer be possible. The customer may instead request a return under the applicable return policy.

Custom, Made-to-Order, or Special-Order Products

Orders for custom, personalized, made-to-order, or specially configured products may not be cancellable or refundable once production or fulfillment has begun.

Any applicable cancellation restrictions will be disclosed before or at the time of purchase when reasonably possible.

12. Non-Returnable and Final-Sale Items

Unless otherwise required by applicable law or expressly stated by Core Biowellness, the following may be non-returnable or non-refundable:

• Custom or personalized products.
• Made-to-order products.
• Special-order products.
• Gift cards.
• Downloadable software or digital products.
• Products identified as final sale.
• Products that have been installed, used, altered, or damaged after delivery.
• Products that cannot reasonably be resold due to their condition or applicable health, safety, or hygiene considerations.

Additional product-specific exclusions may apply.

13. Restocking Fees and Deductions

Certain manufacturers, distributors, or fulfillment partners may charge restocking or handling fees.

Where applicable, these fees may be deducted from the customer's refund.

A refund may also be reduced for:

• Missing accessories or components.
• Damage not caused by Core Biowellness or the carrier.
• Excessive wear or use.
• Missing original packaging.
• Non-refundable shipping or freight charges.
• Manufacturer-imposed return fees.
• Other charges disclosed in the applicable product-specific return terms.

We will communicate applicable fees or deductions when the return is reviewed or approved.

14. Refunds

14.1 Inspection and Approval

Returned products may be inspected by Core Biowellness, the manufacturer, distributor, or fulfillment partner.

A refund will be issued after the return has been received and the applicable return requirements have been verified.

If a return is rejected, we will notify the customer and explain the reason when appropriate.

14.2 Refund Method

Approved refunds will generally be issued to the original payment method used for the purchase.

Core Biowellness does not control the processing time of banks, credit-card companies, payment processors, or other financial institutions.

14.3 Refund Timing

Once a refund is approved, Core Biowellness will initiate the refund within a reasonable processing period.

Depending on the payment method and financial institution, it may take additional business days for the refund to appear in the customer's account.

15. Partial Refunds

A partial refund may be issued when an otherwise eligible returned product:

• Is not returned in its original condition.
• Has missing components or accessories.
• Has been damaged after delivery.
• Has been used or installed.
• Has incurred an applicable restocking or handling fee.
• Is returned with other deductions permitted under the applicable product-specific policy.

16. Exchanges and Replacements

Core Biowellness may offer an exchange or replacement for products that are:

• Defective.
• Damaged during shipment.
• Incorrectly shipped.

Exchanges for change-of-mind reasons are subject to product availability and the applicable return policy.

Shipping costs for approved defective or incorrectly shipped products will be handled according to the applicable manufacturer or fulfillment policy.

17. Manufacturer Warranties

A manufacturer's warranty is separate from Core Biowellness's return policy.

Where a product includes a manufacturer's warranty, warranty coverage is governed by the manufacturer's applicable warranty terms.

Customers may be required to work directly with the manufacturer for certain warranty claims, repairs, replacement parts, or technical support.

Core Biowellness will assist customers in navigating the applicable process when reasonably possible.

18. Shipping and Delivery Disclaimer

Some Core Biowellness products are large, heavy, or freight-shipped.

Customers should carefully review delivery requirements before ordering. Certain products may require:

• Freight delivery.
• Curbside delivery.
• Special handling.
• Adult signature.
• Installation arrangements.
• Adequate access to the delivery location.

Additional delivery or installation charges may apply where disclosed at the time of purchase.

Customers are responsible for providing accurate shipping information and ensuring that the delivery location can safely receive the ordered product.

19. Statutory and Consumer Rights

This Return & Refund Policy does not limit, waive, or replace any rights or remedies provided to consumers under applicable federal, state, or local law.

Nothing in this policy is intended to exclude or restrict rights that cannot legally be excluded or restricted.

20. Policy Changes

Core Biowellness reserves the right to update this Return & Refund Policy from time to time.

The version of the policy in effect at the time of purchase will generally apply to that purchase, unless otherwise required by applicable law.

21. Questions and Support

For questions regarding returns, refunds, exchanges, warranties, or product-specific return requirements, please contact:

Core Biowellness
Email: support@corebiowellness.com
Phone: (818) 355-7667

By placing an order through the Core Biowellness website, you acknowledge that you have reviewed this Return & Refund Policy and any applicable product-specific terms.

Core Biowellness reserves the right to administer returns and refunds in accordance with this policy and applicable law.