Return and Refund Policy

Effective Date: January 28, 2026

1. Scope and Intent

This Return and Refund Policy applies to all purchases made through Core Biowellness website located at www.corebiowellness.com

2. Contact Information

For questions regarding returns and refunds, please contact our Customer Service Team:

Email: support@corebiowellness.com
Phone: (818) 355-7667
Hours: Monday–Saturday, 9:00 AM – 6:00 PM (PST)

3. Return Eligibility

Customers in the United States have the right to cancel their purchase and return the product within 30 days of receipt, without providing a reason, subject to the conditions below.

3.1 Conditions for Return

To qualify for a return:

Unused and Undamaged:
The item must be unused, undamaged, and in the same condition that you received it.
Original Packaging:
The item must be returned in its original packaging with all labels and tags attached.
Proof of Purchase:
A receipt or proof of purchase is required.

4. Return Process

4.1 Initiating a Return

To initiate a return:

Contact Customer Service within 30 days of receiving your order:
- Email: support@corebiowellness.com
- Phone: (818) 355-7667
Provide:
- Your order number
- A detailed reason for the return
Return Authorization:
After review, we will provide:
- Return instructions
- A Return Merchandise Authorization (RMA) number (if applicable)
- A prepaid shipping label (if applicable)

4.2 Preparing Your Return

Package the Item Safely:
- Securely pack the item in its original packaging.
- Include all accessories, manuals, and free gifts.
Include Documentation:
- Include the return authorization form.
- Attach any required supporting documents or images.
Attach Shipping Label:
- Download and print the return shipping label provided.
- Affix the label securely to the outside of the package.

4.3 Shipping the Return

Ship the package within 5 days of receiving return authorization.
Use a trackable shipping method to ensure safe delivery.
Retain tracking information until the return is confirmed received.

5. Return Shipping Costs

Customer Responsibility:
All return shipping costs are the responsibility of the customer unless otherwise stated.

6. Specific Return and Refund Conditions

6.1 Returns Due to Change of Mind

Eligibility:

Item must be unused and undamaged.
Must be in original packaging.
Request must be made within 30 days of receipt.

Refund:

Refund issued to original payment method.
May be subject to applicable restocking fees.

6.2 Defective or Damaged Goods

Notification:
Contact us within 7 days of receiving the item.

Documentation:
Provide photos or videos showing the defect or damage.

Resolution:
We will offer:

A replacement, or
A full refund (including return shipping costs).

6.3 Incorrect Product Received

Notification:
Inform us immediately upon receipt.

Resolution:

We will arrange return shipping at our expense.
The correct product will be sent promptly.

6.4 Product Never Arrived

Notification:
Contact us if your order does not arrive within the estimated delivery timeframe.

Resolution:

We will initiate an investigation with the carrier.
If confirmed lost, we will offer:
- A full refund, or
- A replacement product.

6.5 Order Cancellation

Before Shipment:

Orders may be canceled for a full refund if not yet shipped.

After Shipment:

Follow the standard return procedure after receiving the product.

7. Exceptions to the Return Policy

The following items are non-returnable and non-refundable:

Custom or personalized products made to your specifications.
Gift cards.
Downloadable software products.

8. Refunds

8.1 Refund Conditions

Inspection Required:
Refunds are issued after we receive and inspect the returned item.
Notification:
We will notify you via email regarding approval or rejection.
Eligibility:
Items must meet the return criteria outlined in Section 3.

8.2 Refund Processing

Method:
Refunds will be processed to the original payment method.
Time Frame:
It may take up to 14 business days for the refund to appear, depending on your financial institution.

8.3 Partial Refunds

Partial refunds may be granted in the following cases:

Items not in original condition.
Items damaged or missing parts not due to our error.
Items returned more than 30 days after delivery.

9. Exchanges

Eligibility:
We replace items if they are defective, damaged, or incorrect.

Process:
Contact Customer Service at support@corebiowellness.com

Shipping Costs:

Defective or incorrect items: We cover shipping.
Change of mind exchanges: Customer is responsible for shipping costs.

10. Timelines Summary

Return Window: Within 30 days of receipt.
Return Shipment Deadline: Within 5 days of return authorization.
Refund Processing: Within 14 days after inspection and approval.
Refund Posting: May take up to 14 business days depending on bank processing times.