Payment Options
Effective Date: January 28, 2026
1. Introduction
At Core Biowellness, DBA Breakthrough Medical Management, LLC, we strive to provide a secure and convenient checkout experience.
Available payment methods may vary depending on your location, order amount, product, and payment processor. Payment options displayed at checkout are the payment methods currently available for your purchase.
2. Accepted Payment Methods
2.1 Credit and Debit Cards
Core Biowellness may accept major credit and debit cards, including:
- Visa
- Mastercard
- American Express
- Other card networks made available through our payment processor
When paying by card, customers may be asked to provide the card number, expiration date, security code, and billing information required to authorize the transaction.
Payment authorization is handled through our payment processing provider.
2.2 PayPal
Where available at checkout, customers may use PayPal to complete their purchase.
Customers will be directed to PayPal to authenticate and authorize the transaction before being returned to Core Biowellness to complete the order.
2.3 Additional Payment Methods
Additional payment methods may be offered at checkout from time to time.
Because payment availability may change based on location, product, transaction amount, payment processor, or other factors, customers should rely on the payment methods displayed during checkout.
3. Payment Authorization
An order is not considered fully accepted until payment has been successfully authorized and any applicable verification requirements have been completed.
We reserve the right to contact a customer for additional information when reasonably necessary to verify an order or payment.
If payment cannot be authorized or verified, the order may be delayed, declined, or canceled.
4. Payment Security
We take reasonable measures to protect payment and transaction information.
Payment information is processed through third-party payment processors and payment services that maintain their own security and privacy practices.
Core Biowellness does not intentionally retain complete credit-card numbers or security codes on its own systems when payment processing is handled by a third-party payment provider.
For information regarding the handling of personal information, please review our Privacy Policy.
5. Fraud Prevention and Order Verification
To protect our customers and our business, Core Biowellness may conduct reasonable verification procedures for certain transactions.
These procedures may include:
- Verifying billing and shipping information.
- Confirming payment authorization.
- Requesting additional information when reasonably necessary.
- Reviewing transactions for potential unauthorized or fraudulent activity.
Orders suspected of unauthorized activity or fraud may be declined, delayed, or canceled.
If an order is canceled after payment has been collected, any applicable refund will be issued to the original payment method, subject to applicable law and payment-processor requirements.
6. Currency
Unless otherwise stated at checkout, Core Biowellness transactions are processed in U.S. Dollars (USD).
If your bank or card issuer uses a different currency, your financial institution may apply currency-conversion rates or fees. Core Biowellness does not control those fees.
7. Order Confirmation and Receipts
After a successful purchase, customers will generally receive an order confirmation by email.
The confirmation may include:
- Order number.
- Products purchased.
- Amount charged.
- Billing and shipping information.
- Available order or shipment information.
If you do not receive an order confirmation, please check your spam or junk folder before contacting Customer Service.
8. Payment Disputes and Unauthorized Transactions
If you believe a payment was made without your authorization or if you believe there is an error with a transaction, please contact Core Biowellness promptly at:
Email: support@corebiowellness.com
Phone: (818) 355-7667
We will review the matter and work with the applicable payment processor when appropriate.
9. Changes to Available Payment Methods
Core Biowellness may add, remove, or modify available payment methods at any time.
The payment methods available to you at the time of checkout will govern the transaction.
10. Questions and Support
For questions regarding payment or checkout, please contact:
Core Biowellness
DBA Breakthrough Medical Management, LLC
Email: support@corebiowellness.com
Phone: (818) 355-7667
11. Related Policies
By placing an order through Core Biowellness, you also acknowledge our applicable:
- Terms and Conditions
- Privacy Policy
- Shipping Policy
- Return & Refund Policy
Core Biowellness
DBA Breakthrough Medical Management, LLC
Effective Date: January 28, 2026
Core Biowellness Shipping Policy
Effective Date: January 28, 2026
1. Introduction
At Core Biowellness ("Core Biowellness," "we," "us," or "our"), we are committed to providing a seamless, transparent, and reliable delivery experience. This Shipping Policy outlines how orders placed through www.corebiowellness.com are processed, shipped, and delivered.
As an authorized retailer and fulfillment partner for premium wellness technologies, some products may ship directly from our manufacturing partners and authorized suppliers.
2. Shipping Destinations
Domestic Shipping
We currently ship throughout the continental United States.
Additional Locations
Shipping to Alaska, Hawaii, Puerto Rico, and select U.S. territories may be available on certain products. Additional shipping charges and extended transit times may apply.
International Shipping
At this time, international shipping availability varies by manufacturer and product. Please contact us before placing an international order to confirm eligibility and shipping rates.
Future Expansion
We are continually expanding our shipping capabilities and supplier network to serve additional regions.
3. Shipping Costs
Complimentary Shipping
Orders totaling $1,000 or more qualify for complimentary standard shipping to addresses within the contiguous 48 United States. This offer excludes Alaska, Hawaii, and all U.S. territories.
Product-Specific Shipping Charges
Due to the size and nature of many wellness products—including saunas, cold plunges, PEMF systems, and recovery equipment—shipping costs may vary by product, destination, and carrier requirements.
Applicable shipping fees will be displayed during checkout.
International Orders
We do not ship international destinations.
No Hidden Fees
Any applicable shipping charges will be clearly displayed before payment is completed.
4. Order Processing Time
Order Processing
Most orders are processed within 1–3 business days after payment confirmation.
Order Verification
Certain high-value purchases may require additional verification before processing.
Business Days
Business days are Monday through Saturday, excluding U.S. federal holidays.
Weekend and Holiday Orders
Orders placed on weekends or holidays will begin processing on the next business day.
5. Estimated Delivery Times
Estimated delivery times vary depending on the product category, manufacturer, inventory availability, and destination.
Wellness Accessories & Smaller Products
- Standard Shipping: 5–7 business days
Large Wellness Equipment
(Including saunas, cold plunges, recovery systems, and oversized products)
- Standard Freight Delivery: 7–14 business days
Custom or Made-to-Order Products
Some products are built to order and may require additional production time. Estimated lead times will be displayed on the product page or communicated after purchase.
Important Notice
Delivery estimates are not guaranteed and may be affected by:
- Carrier delays
- Weather conditions
- Freight scheduling
- Supply chain disruptions
- Customs processing
- Manufacturer inventory availability
6. Shipping Methods and Carriers
We partner with trusted shipping providers and freight carriers to ensure safe and reliable delivery.
Common Carriers
- UPS
- FedEx
- USPS
- DHL
- Regional freight carriers
- White-glove delivery providers (where applicable)
Freight Deliveries
Large products may ship via freight carriers and may require:
- Delivery appointments
- Signature confirmation
- Customer availability during delivery
Tracking Information
Tracking details will be provided via email once the shipment has been dispatched.
Shipment Insurance
Most shipments are insured against loss or transit damage. Coverage may vary by carrier and manufacturer.
7. Order Tracking
Once your order ships, you will receive an email containing:
- Tracking number
- Carrier information
- Shipment status updates
If tracking information is unavailable or delayed, please contact our support team.
8. Delivery Issues
8.1 Delayed Deliveries
If your shipment has exceeded the estimated delivery window, please contact us and we will work with the carrier or manufacturer to obtain an update.
8.2 Lost Packages
If tracking indicates delivery but you cannot locate the package:
- Verify the shipping address provided
- Check around the delivery location
- Contact neighbors or building management
- Contact Core Biowellness for assistance
Claims for lost packages may require carrier investigation before resolution.
8.3 Damaged Shipments
Inspect all deliveries immediately upon arrival.
If your package arrives damaged:
- Take photos of the packaging and product.
- Retain all original packaging materials.
- Notify Core Biowellness within 48 hours of delivery.
Failure to report freight damage promptly may affect eligibility for replacement claims.
9. Missing Items
If any items are missing from your order:
- Contact us within 7 days of delivery.
- Provide your order number.
- Include details of the missing item(s).
We will investigate the issue and arrange a replacement, shipment, or refund when appropriate.
10. Returns and Refunds
Returns and refunds are governed by our separate Return & Refund Policy.
Please note that many wellness products—including saunas, cold plunges, custom-built equipment, and special-order products—may be subject to manufacturer-specific return policies or may be non-returnable once shipped.
Customers are encouraged to review our Return & Refund Policy before making a purchase.
11. Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
Core Biowellness is not responsible for delays, losses, or additional costs resulting from incorrect or incomplete addresses provided by the customer.
If an order must be rerouted or reshipped due to incorrect information, additional shipping charges may apply.
12. Freight Delivery Requirements
Certain products require freight delivery and special handling.
The customer is responsible for:
- Ensuring delivery access is available
- Verifying doorway, hallway, and installation clearances
- Coordinating any necessary assistance for product placement
Additional charges may apply for:
- Remote delivery locations
- Re-delivery requests
- Storage fees
- Missed delivery appointments
- Liftgate services (when required)
13. International Customs & Duties
We do not ship international destinations.
14. Contact Information
For shipping-related questions, please contact:
Core Biowellness
Website: www.corebiowellness.com
Email: support@corebiowellness.com
Customer Support Hours:
Monday – Saturday
9:00 AM – 5:00 PM Pacific Time
15. Changes to This Shipping Policy
Core Biowellness reserves the right to update or modify this Shipping Policy at any time without prior notice.
Any updates will become effective immediately upon posting to our website. Continued use of our website following any changes constitutes acceptance of the revised policy.
Thank you for choosing Core Biowellness. We appreciate the opportunity to support your wellness, recovery, and performance journey with premium wellness technologies.